Independent Help With Heat Pump Problems Before and After Installation
Independent Help With Heat Pump
Problems Before and After Installation
If your heat pump has problems high bills, fault codes, or a system that's never worked properly we'll diagnose the real cause. We also support new installations and cooling upgrades, all with clear, independent advice.
Across the UK, we provide remote Fix My Heat Pump support, pre-installation reviews and independent cooling advice.
For homeowners who need hands-on support, we also provide Heat Pump Service Plus and on-site heat loss surveys carried out by an experienced heat pump engineer, giving you practical advice on the best way to install and run your system.
With experience across hundreds of heat pump systems, we'll give you clear, independent advice on what will work best for your home.
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Satisfaction Guarantee
✔ Independent Technical Advice
✔ Independent Technical Advice
✔ Independent Technical Advice
✔ Independent Technical Advice
✔ Experience Across Hundreds of Heat Pump Installations
✔ Experience Across Hundreds of Heat Pump Installations
✔ Experience Across Hundreds of Heat Pump Installations
Independent Help With Heat Pump Problems Before and After Installation
If your heat pump has problems high bills, fault codes, or a system that's never worked properly we'll diagnose the real cause. We also support new installations and cooling upgrades, all with clear, independent advice.
Across the UK, we provide remote Fix My Heat Pump support, pre-installation reviews and independent cooling advice.
For homeowners who need hands-on support, we also provide Heat Pump Service Plus and on-site heat loss surveys carried out by an experienced heat pump engineer, giving you practical advice on the best way to install and run your system.
With experience across hundreds of heat pump systems, we'll give you clear, independent advice on what will work best for your home.
✔ Satisfaction Guarantee
✔ Independent Technical Advice
✔ Experience Across Hundreds of Heat Pump Installations
Common Heat Pump Problems We Diagnose
Common Heat Pump
Problems We Diagnose
Most heat pump issues aren't caused by a faulty unit. They come from poor system design, incorrect setup, or controls that were never configured properly problems that should have been picked up at installation.
If your system isn't performing as it should, it's usually one of these:
High electricity bills: often a flow temperature set higher than the property needs, not a fault with the unit
House not reaching temperature: usually a heat loss calculation that didn't match the actual property
Fault codes and alarms: sometimes a real component issue, but just as often a controller setting never configured at handover
No heating or hot water: frequently a controls or settings problem, not the heat pump itself
Underfloor heating not working properly: often a zoning or flow temperature mismatch with the UFH loop
Heat pump running constantly: usually sizing or insulation, not a failing unit
Short cycling: almost always a sizing or zoning issue
A system that needs repairs an installer missed the first time: a second, independent look often catches what the original diagnosis didn't
Our Services
Our Services
Choose the Review That Fits Your Situation
Whether your heat pump is already installed and something feels wrong, or you're about to commit to an installation and want independent reassurance first, we have a review designed for exactly that situation. All services are carried out remotely, delivered as a clear written report, and priced transparently with no hidden fees.
Our Services
Choose the Review That Fits Your Situation
Whether your heat pump is already installed and something feels wrong, or you're about to commit to an installation and want independent reassurance first, we have a review designed for exactly that situation. All services are carried out remotely, delivered as a clear written report, and priced transparently with no hidden fees.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Heat Pump Cooling Assessment £295
Want to add cooling to your existing heat pump? We'll confirm your system is suitable, provide the wiring diagrams and controller settings, and support your installer by phone or video call throughout the conversion and commissioning.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Fix my Heat Pump £295
Our aim is to get your heat pump working again during the initial phone or video call wherever possible. If that's not possible, we'll identify the fault, explain exactly what's wrong, and provide the guidance your installer needs to complete the repair.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Pre-Installation Design Review £295
Whether you're just starting your heat pump journey or already have a quote, we'll provide independent advice on your property, system design and heat loss calculations before you commit.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Heat Loss Survey £540
Not sure if your home is losing more heat than it should? We'll calculate your property's heat loss room by room, flag insulation or fabric issues affecting performance, and give you the numbers your installer needs to size a heat pump correctly.
Heat Pump Service Plus £432
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Heat Pump Service Plus £432
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Heat Pump Service Plus £432
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Heat Pump Service Plus £432
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
Heat Pump Service Plus £432
Want more than a standard annual service? We'll go beyond the basics to check flow temperatures, controls, system pressure and overall performance. We'll show you how to get the best from your system, provide clear recommendations for any improvements, and help get it running as efficiently as possible.
How We Support UK Homeowners
Our approach is simple: independent, practical heat pump advice based on real-world experience. Whether you already have a heat pump or you're planning an installation, we'll help you understand exactly what you need and what your next steps should be.
If your heat pump isn't working properly, our remote Fix My Heat Pump service can diagnose faults, review settings and controls, and help get your system running properly and efficiently.
If you're planning an installation, we offer independent pre-installation reviews and cooling advice, helping you make informed decisions before committing to expensive work.
For homeowners who need us at the property, our Heat Pump Service Plus provides a thorough system check, optimisation and practical advice on getting the best from your heat pump. We also carry out room-by-room heat loss surveys with an experienced heat pump engineer, combining accurate calculations with practical advice on how your system should be designed and installed.
With more than 100 years of combined heating experience and experience across hundreds of heat pump systems, you'll get clear, independent advice without the pressure of being sold a new system.
Our approach is simple: independent, practical heat pump advice based on real-world experience. Whether you already have a heat pump or you're planning an installation, we'll help you understand exactly what you need and what your next steps should be.
If your heat pump isn't working properly, our remote Fix My Heat Pump service can diagnose faults, review settings and controls, and help get your system running properly and efficiently.
If you're planning an installation, we offer independent pre-installation reviews and cooling advice, helping you make informed decisions before committing to expensive work.
For homeowners who need us at the property, our Heat Pump Service Plus provides a thorough system check, optimisation and practical advice on getting the best from your heat pump. We also carry out room-by-room heat loss surveys with an experienced heat pump engineer, combining accurate calculations with practical advice on how your system should be designed and installed.
With more than 100 years of combined heating experience and experience across hundreds of heat pump systems, you'll get clear, independent advice without the pressure of being sold a new system.
Why UK Heat Pump Help Is Different
We’re completely independent. We don’t install heat pumps, sell equipment or subcontract to installers, so our advice isn’t influenced by selling you additional work or products.
We review your system or proposed installation from a technical point of view and give you a clear, practical assessment of what’s working, what could be improved and what your next steps should be.
Whether you need reassurance, want a second opinion or need help understanding advice you’ve already been given, our aim is simply to help you make the right decision for your home.
[
Faq
]
Why UK Heat Pump Help Is Different
Are heat pump problems usually the unit's fault or the installation?
In our experience, most problems trace back to sizing, commissioning, or controller settings rather than a faulty unit.
Who's responsible when a heat pump has problems after installation the installer or the manufacturer?
Can a heat pump problem be diagnosed without a site visit?
Are heat pump problems common in the UK?
How much does it cost to get a heat pump problem independently diagnosed?
Case Studies
Case Studies
Real Heat Pump Problems (and What Was Actually Causing Them)
These are real cases from UK homeowners who asked us to take an independent look at their systems. The technical detail is genuine — from incorrect heat loss calculations and zoning design faults to wiring errors and cylinder probe issues. If your heat pump is behaving in a similar way, there's a good chance we can help identify why.
Case Studies
Real Heat Pump Problems (and What Was Actually Causing Them)
These are real cases from UK homeowners who asked us to take an independent look at their systems. The technical detail is genuine — from incorrect heat loss calculations and zoning design faults to wiring errors and cylinder probe issues. If your heat pump is behaving in a similar way, there's a good chance we can help identify why.
Aug 25, 2026
9 min read
Heat Loss Survey Case Study: Choosing the Right Heat Pump Flow Temperature Before Installation
Read More
Aug 25, 2026
9 min read
Heat Loss Survey Case Study: Choosing the Right Heat Pump Flow Temperature Before Installation
Read More
Aug 21, 2026
9 min read
From a Standard Heat Pump Service to a Fully Optimised Heating System
Read More
Aug 21, 2026
9 min read
From a Standard Heat Pump Service to a Fully Optimised Heating System
Read More
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Aug 25, 2026
9 min read
Heat Loss Survey Case Study: Choosing the Right Heat Pump Flow Temperature Before Installation
Read More
Aug 21, 2026
9 min read
From a Standard Heat Pump Service to a Fully Optimised Heating System
Read More
Jul 1, 2026
9 min read
"My Electricity Bills Doubled" – The Heat Pump Was Running At 55°C In Mild Weather
Read More
Jun 28, 2026
9 min read
No Heating Or Hot Water? The Heat Pump Was Fine – The Leak Was Hidden Inside The Wall
Read More
Article
Article
Practical Advice for Heat Pump Performance
Clear, expert guidance to help you understand, troubleshoot, and improve your heat pump system — without unnecessary complexity.
Article
Practical Advice for Heat Pump Performance
Clear, expert guidance to help you understand, troubleshoot, and improve your heat pump system — without unnecessary complexity.
Sep 4, 2026
9 min read
Heat Pump Short Cycling: Causes, Signs and How to Fix It
Read More
Sep 4, 2026
9 min read
Heat Pump Short Cycling: Causes, Signs and How to Fix It
Read More
Sep 2, 2026
9 min read
Heat Loss Survey vs. Thermal Imaging Survey: What's the Difference, and Which One Do You Actually Need?
Read More
Sep 2, 2026
9 min read
Heat Loss Survey vs. Thermal Imaging Survey: What's the Difference, and Which One Do You Actually Need?
Read More
Sep 1, 2026
9 min read
What’s Actually Included in a Heat Pump Service?
Read More
Sep 1, 2026
9 min read
What’s Actually Included in a Heat Pump Service?
Read More
Sep 4, 2026
9 min read
Heat Pump Short Cycling: Causes, Signs and How to Fix It
Read More
Sep 2, 2026
9 min read
Heat Loss Survey vs. Thermal Imaging Survey: What's the Difference, and Which One Do You Actually Need?
Read More
Sep 1, 2026
9 min read
What’s Actually Included in a Heat Pump Service?
Read More
Aug 31, 2026
9 min read
How Much Does It Cost to Run Heat Pump Cooling in Summer? (UK Guide)
Read More
Contact Us
Not Sure Which Service You Need?
Not Sure Which Service You Need?
Not Sure Which Service You Need?
Not Sure Which Service You Need?
Not Sure Which Service You Need?
Whether you need help with an existing heat pump, a pre-installation review, cooling advice, servicing or a room-by-room heat loss survey, send us a few details and we'll point you in the right direction.
Whether you need help with an existing heat pump, a pre-installation review, cooling advice, servicing or a room-by-room heat loss survey, send us a few details and we'll point you in the right direction.
Whether you need help with an existing heat pump, a pre-installation review, cooling advice, servicing or a room-by-room heat loss survey, send us a few details and we'll point you in the right direction.
